Returns & Refunds

If you are not satisfied with your purchase, you can return it for a replacement or refund within 30 days of purchase.

Please include your order number, name, address and daytime phone number.  Also include a brief note explaining why you are returning the item and whether you would like a refund or an exchange for another item.

Returns should be in original packaging and include all accessories from the original shipment (i.e. manuals, warranties, security seals, etc.). Incomplete returns risk being refused, or if accepted, will incur a 10% restocking fee.

All returned products are inspected and can take 2 to 5 business days to be processed and refunded.

If you are requesting a refund, the refund will be issued in the same method of payment that was used to purchase the merchandise. A refund confirmation will be sent to the customer via email.

Ship returns to :

Brown Outdoor Gear Customer Returns
7128 pecan lane, Harrison, AR 72601

 

FOR all Guard Dog Security  products ( Infernos )  

How to File a Manufacturer’s Lifetime Warranty Claim

Below you’ll see how this simple process works

For information on Guard Dog Security Warranty

go to guarddog-security.com/lifetime-warranty